Bilingual Receptionist / Administrative Team Member (English & Spanish)
Niche Consultancy Group is recruiting on behalf of an established insurance agency in North Plainfield, New Jersey, seeking a professional, personable, and highly organized Bilingual Receptionist / Administrative Team Member.
The ideal candidate must be fluent in both English and Spanish, with the ability to communicate confidently and professionally with customers in person, over the phone, and through routine written correspondence.
This opportunity is ideal for someone who enjoys working with people, thrives in a busy office environment, and takes pride in delivering exceptional customer service.
Key Responsibilities:
• Greet and assist customers professionally in both English and Spanish, in person and over the
telephone.
• Answer incoming calls, respond to inquiries, and direct customers to appropriate team members.
• Manage appointment scheduling, office communications, and daily administrative activities.
• Assist with maintaining accurate customer records and updating information in the agency's systems.
• Communicate with English-speaking and Spanish-speaking customers regarding general inquiries,
appointments, and service needs.
• Engage with prospective and existing customers to identify opportunities for appropriate insurance
products and services.
• Provide exceptional customer service, including timely follow-up on customer questions and requests.
• Support insurance agents and other team members with administrative projects and daily office
operations.
• Maintain a welcoming, organized, and professional office environment.
Required Qualifications:
• Bilingual fluency in English and Spanish is required. Candidates must be able to speak, understand, and
communicate professionally in both languages.
• Previous experience in a receptionist, administrative support, or customer service role.
• Excellent verbal communication and interpersonal skills.
• Strong organizational abilities with the capacity to multitask in a fast-paced environment.
• Professional telephone etiquette and a customer-focused approach.
• Comfortable engaging in conversations with customers regarding products and services.
• Basic computer proficiency, including Microsoft Office and customer relationship management (CRM)
systems.
• Dependable, detail-oriented, and able to work effectively as part of a team.
Preferred Qualifications:
• Previous experience in an insurance agency, financial services office, or other customer-facing
professional environment.
• Familiarity with insurance products, including auto, home, renters, life, or business insurance.
• Experience supporting sales representatives or insurance professionals.
Compensation & Benefits:
Hourly Pay: $17.00–$19.00, based on qualifications and experience.
Benefits include:
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
Why Join This Team?
Our client offers a busy, collaborative, and supportive office environment where team members work together to provide excellent customer service and achieve shared goals.
This position provides an opportunity to develop professionally, strengthen customer service skills, and gain valuable experience within the insurance industry.
How to Apply
Interested candidates who meet the bilingual language requirement are encouraged to submit their resumes to:
• Niche Consultancy Group
• Email: careers@nicheconsultancygroup.com
• Website: www.nicheconsultancygroup.com
Email Subject: Bilingual Receptionist – North Plainfield, NJ
Please note: Fluency in both English and Spanish is a mandatory requirement for consideration.
This position is with an independently owned insurance agency. The selected candidate will be employed by the agency, not by Niche Consultancy Group or State Farm corporate. The agency is responsible for all employment decisions.
Niche Consultancy Group
People. Process. Performance. That's the Niche.
Niche Consultancy Group is recruiting on behalf of an established insurance agency in North Plainfield, New Jersey, seeking a professional, personable, and highly organized Bilingual Receptionist / Administrative Team Member.
The ideal candidate must be fluent in both English and Spanish, with the ability to communicate confidently and professionally with customers in person, over the phone, and through routine written correspondence.
This opportunity is ideal for someone who enjoys working with people, thrives in a busy office environment, and takes pride in delivering exceptional customer service.
Key Responsibilities:
• Greet and assist customers professionally in both English and Spanish, in person and over the
telephone.
• Answer incoming calls, respond to inquiries, and direct customers to appropriate team members.
• Manage appointment scheduling, office communications, and daily administrative activities.
• Assist with maintaining accurate customer records and updating information in the agency's systems.
• Communicate with English-speaking and Spanish-speaking customers regarding general inquiries,
appointments, and service needs.
• Engage with prospective and existing customers to identify opportunities for appropriate insurance
products and services.
• Provide exceptional customer service, including timely follow-up on customer questions and requests.
• Support insurance agents and other team members with administrative projects and daily office
operations.
• Maintain a welcoming, organized, and professional office environment.
Required Qualifications:
• Bilingual fluency in English and Spanish is required. Candidates must be able to speak, understand, and
communicate professionally in both languages.
• Previous experience in a receptionist, administrative support, or customer service role.
• Excellent verbal communication and interpersonal skills.
• Strong organizational abilities with the capacity to multitask in a fast-paced environment.
• Professional telephone etiquette and a customer-focused approach.
• Comfortable engaging in conversations with customers regarding products and services.
• Basic computer proficiency, including Microsoft Office and customer relationship management (CRM)
systems.
• Dependable, detail-oriented, and able to work effectively as part of a team.
Preferred Qualifications:
• Previous experience in an insurance agency, financial services office, or other customer-facing
professional environment.
• Familiarity with insurance products, including auto, home, renters, life, or business insurance.
• Experience supporting sales representatives or insurance professionals.
Compensation & Benefits:
Hourly Pay: $17.00–$19.00, based on qualifications and experience.
Benefits include:
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
Why Join This Team?
Our client offers a busy, collaborative, and supportive office environment where team members work together to provide excellent customer service and achieve shared goals.
This position provides an opportunity to develop professionally, strengthen customer service skills, and gain valuable experience within the insurance industry.
How to Apply
Interested candidates who meet the bilingual language requirement are encouraged to submit their resumes to:
• Niche Consultancy Group
• Email: careers@nicheconsultancygroup.com
• Website: www.nicheconsultancygroup.com
Email Subject: Bilingual Receptionist – North Plainfield, NJ
Please note: Fluency in both English and Spanish is a mandatory requirement for consideration.
This position is with an independently owned insurance agency. The selected candidate will be employed by the agency, not by Niche Consultancy Group or State Farm corporate. The agency is responsible for all employment decisions.
Niche Consultancy Group
People. Process. Performance. That's the Niche.